In a highly competitive market, it’s more important than ever before for hospitality businesses to invest in processes which simplify processes and bring benefits. One of the biggest investments that brings positive change for business owners is an EPOS system, helping to track relevant information, communicate between teams and build customer relationships.
Here are some of the ways you can make the most of your EPOS system:
Make the most of your EPOS system:
1. Data
A state-of-the-art EPOS system will enable you to collect data and then use this information to shape future business plans. From understanding what sells best at various times, to the average cost of a booking, this data can be collated, interpreted and used to implement new ideas that bring profits.
As an example, having an understanding of your most regular customers and their preferences can enable you to repeat successful practices and wow guests. From remembering their wine list preferences, to giving regular customers room upgrades… there are many ways to utilise the data collected in your EPOS system.
2. Scalability
Having a scalable EPOS system means you are able to grow your business, add additional members of staff, implement new technology and grow in size while continuing to use the same system. Gone are the days of having to completely rethink your processes when growing as a business. You are now able to continue as normal with the use of a flexible EPOS system, linking it to your website, inhouse systems and much more.
3. Remote access
An EPOS system which is cloud-based can be accessed remotely, meaning you can access data and see historical information from any device, including your mobile phone. By being able to do this from afar, you can continuously keep an eye on business, understanding trends, patterns and growing business from anywhere in the world.
It’s not only hospitality business owners that benefit from remote access EPOS systems… it benefits customers and staff too. By having a system that is accessible on the likes of an iPad, staff are able to quickly access information, impressing customers with fast and comprehensive service.
Holly brings a wealth of experience in both print and digital publishing and is very passionate about the hospitality industry.