Planday shares insights and three top tips for hospitality businesses
As the hospitality industry looks to the future, many businesses are exploring how artificial intelligence (AI) can enhance guest experiences, improve employee satisfaction, and optimise operations.
To help businesses navigate this rapidly evolving technology, Planday is sharing insights into how it will be used, and has also released its three tips for embracing AI in hospitality.
As AI is likely to be integrated into everyday operations, Planday is on a mission to debunk myths about it replacing humans in jobs, and instead wants to highlight the exciting opportunities that AI can provide.
Will Meadows, the VP of Experience Design at Planday, shares insights into how AI will be used in the hospitality sector in the future:
- Streamline operations and improve efficiency
AI-powered tools are transforming operations within hospitality businesses. A bit like a personal assistant, AI can help predict inventory needs, optimise bookings, and even suggest cost-saving strategies. These tools are designed to improve efficiency across various business functions, from event planning to inventory management.
- Personalise guest experiences using AI
AI’s ability to analyse guest data allows businesses to offer highly personalised experiences. By tracking preferences like room temperature, dietary needs, and past activities, AI can help hospitality providers create tailored experiences for each guest, enhancing their stay and boosting customer loyalty.
- Boost employee satisfaction
There are unpopular tasks in every job, and in hospitality that is usually the admin side – scheduling, finances etc. For managers and staff alike, admin can be boring and time-consuming, taking time away from interacting with customers and delivering great service. AI can help with that; it can automate staff schedules, help with emails, and cut down paperwork, so staff can get back to doing what they do best – creating memorable guest experiences. And when job satisfaction goes up, stress goes down and staff turnover is reduced.
Meadows also shares the following three top tips to stay ahead of the curve and embrace AI::
- Start small and experiment with AI tools
Businesses can begin to integrate AI by experimenting with simple AI tools like Claude or ChatGPT, which can assist with tasks such as brainstorming ideas, planning events, or creating marketing content. As businesses become more comfortable with the technology, they can gradually explore more complex AI solutions.
- Think about customer journey
Companies should identify areas where AI can automate tasks, so they can free up teams to focus on giving customers a better and personalised service
- Educate the team
It’s vital that all the team is kept up to date with the latest technologies if they are to be used frequently moving forwards. Businesses should share AI-related articles, attend workshops, and have open discussions about how AI can be used effectively.
“AI is not here to replace people, but to make their jobs easier and more efficient,” says Meadows. “Embracing AI early on will enable hospitality businesses to stay ahead of the competition and unlock new levels of customer service and operational excellence.”